Store Policies

“Welcome to Harmonixmusicng!  We value our customers and aim to provide the best shopping experience possible. Below you will find important information regarding our store policies, including shipping, returns, and privacy. Please take a moment to familiarize yourself with these policies before making a purchase.”

  • All orders are processed within 2 business days. Orders placed during weekends or holidays will be processed the next business day. You will receive an email notification once your order has been processed and is ready for shipment.
  • Standard Shipping (5-7 business days)

    Expedited Shipping (2-3 business days)

    Next-Day Shipping (1 business day)

    International Shipping: We ship to other countries. Delivery times vary based on location.

  • Shipping costs are calculated during checkout based on the weight and size of your order and your delivery location. Free shipping is available on orders over 1million naira
  • No pay on delivery to all locations

 

 

  • You can return items within 3 days of receiving your order. To initiate a return, please contact us at harmonixmusicng@gmail.com or call(+234) 0909 997 7112, 0909 997 7113
  • To be eligible for a return, the product must be unused, in the original packaging, and in the same condition that you received it.
  • Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method within 4 business days. Please note that shipping costs are non-refundable.
  • If you would like to exchange an item for a different size or color, please contact us within 3days. We will assist you with the exchange process, and you may be responsible for the return shipping cost.
  • Customers are responsible for the return shipping costs unless the item is defective, damaged, or we made an error in your order.
  • We collect personal information such as your name, address, email, and payment details to process your order. We only collect information necessary for fulfilling your order and improving your shopping experience.
  • We use your personal information to:
    • Process and fulfill orders
    • Send order updates and shipping notifications
    • Improve our website and customer service
  • Your personal data is protected using secure encryption methods to ensure your information is safe.
  • We accept the following payment methods:
    • Visa
    • MasterCard
  • All transactions are processed securely through SSL encryption. We do not store sensitive payment information on our servers
  • If you have any questions or concerns, you can reach our customer support team via the following methods:
  • Our team is available to assist you Monday through Friday, from [9 AM to 5 PM] and on Saturday (8am to 2om). We strive to respond to all inquiries within 2 business hours.
  • Please note that response times may be longer during holidays or peak shopping periods, such as Black Friday or Christmas. We appreciate your patience.

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